We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.
Hold Self Storage Limited (“we”, “us”, “our”) is the operator of the website holdstorage.co.uk and it’s subdomains. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and the DPA 2018 and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The person responsible for how we handle personal information is The Data Controller, datacontroller@holdstorage.co.uk
Our contact details:
- Name: Hold Storage Self Storage
- Address: 5 Marylebone Mews, London, W1G 8PX
- Phone Number: 02036 572900
- Email: datacontroller@holdstorage.co.uk
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement
The Personal Information We Collect And Use Personal information provided by you In the course of operating our self-storage business, we collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers, date of birth, payment details and particular information regarding your storage needs.
We also collect personal information from you if you apply for a job with us or work for us for any period of time. In this context, personal information we gather may include: contact details, previous employment details and references, financial and payment details, details of education, qualifications and skills, marital status, nationality, NI number, job title, and CV.
Personal information provided by third parties Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.
If you apply for a job with us, we may receive information from the people who provide references. Personal information about other individuals If you give us information on behalf of someone else as an alternate contact, referee or next of kin, you confirm that the other person has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices; and
- if relevant, give consent to the transfer of his/her personal data abroad.
Sensitive personal information
We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we intend to use it.
Sensitive personal information includes information relating to your ethnic origin, political opinions, religious beliefs, whether you belong to a trade union, your physical or mental health or condition, sexual life, and whether you have committed a criminal offence.
We will only collect your sensitive personal information with your explicit consent.
Children
We do not knowingly collect personal data relating to children under the age of 16 in relation to storage. From time to time, we may run competitions involving participation from children. In these instances we will always require parental consent. Data will only be held as long as necessary for the competition and in conjunction with both the current UK data protection legislation and the terms and conditions of the competition. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us.
We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.
How We Get The Personal Information & Why We Have It
We gather information directly from you face to face if you come to our site for information or to sign a storage agreement and over the telephone if you ring us to make an enquiry.
We collect personal information via our website and mobile applications or ‘Apps’ and other technical systems. We collect this when you use our website or Apps to sign up to, participate in or receive a service from us, such as requesting a quote online or entering a live chat.
Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet).
We also collect personal information when you contact us, send us feedback, leave reviews, post material to our website or on our social media accounts, complete customer surveys, participate in competitions etc..
We may monitor and record communications with you (such as telephone conversations and emails).
We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.
If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and door entry systems at the site.
Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website.
We use cookies and other similar tracking technologies occasionally such as web beacons, action tags, Local Shared Objects (‘Flash cookies’), single-pixel gifs on our website.
We do this to find out things such as the number of visitors to the various parts of the site, where visitors come from / how they find us, and how they interact with the various different parts of our site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website.
We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result. For further information on our use of cookies, please see our website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org
Reasons we can collect and use your person information We rely on a different lawful basis for collecting and using personal data in different situations.
Contracts
Where you make enquiries about storing with us before you become a customer, we need to collect personal information about you so that we can take steps to enter into a contract with you.
Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you.
This includes collecting and using your personal information to: • enable us to follow up on enquiries made by you in relation to storing with us in accordance with industry guidelines and to give you our quote; • do a credit check—see ‘Credit checking’ section below;
- prepare a storage agreement with you and arrange Store Protect cover if required;
- manage any accounts you hold with us;
- contact you for reasons related to the service you have signed up for or to provide information you have requested;
- deal with payment for our services;
- notify you of any changes to our website or to our services that may affect you; and
- resolve disputes or collect overdue payments.
- conduct independent research into your storage experience so as to improve our service.
If you apply for a job with us, we will collect and use personal information to process your application and check references. If you take a job with us, we will collect and use your personal information to enter into an employment contract with you and to administer the employment relationship, including making payments to you, accounting for tax, ensuring safe working practices, monitoring and managing staff access to systems and facilities, monitoring absences and performance and conducting assessments.
Legal obligations
We collect and use personal information from our customers and staff to comply with our legal obligations. For example, we will keep records of documents and searches that identify you so that we can comply with anti-money laundering and counter terrorist financing requirements. Legitimate business interests Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract.
We collect personal information to:
- follow up on enquiries in accordance with industry guidelines and provide quotes for storage/details of offers;
- conduct research and analyse website visitor behaviour patterns;
- customise our website and its content to your particular preferences;
- improve our services;
- detect and prevent fraud;
- prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any other form of disruptive behaviour.
- It is a key feature of our storage service that we operate CCTV within the storage facility. We collect and process CCTV images so we can: to fulfil our contractual obligation to deliver a secure self-storage environment; to establish whether you are doing something that breaches your contract with us; and to assist in the establishment or defence of any crime or other investigation.
We will also communicate with you about other services we can offer you in relation to your enquiry and update you about our activities and promotions. We will communicate with customers regarding store operations, activities, local and charitable engagements and promotions which may be of interest to you. If you would like to stop receiving these updates, you can also click on the “unsubscribe” button at the bottom of the email newsletter.
It may take a few days for this to take place. If you do not wish to continue receiving these communications, you can opt out at any time. See ‘What rights do you have?’ below for further information. If you ask us to stop contacting you in this way, you can also ask us to start again at any time. If we propose to use your information for any other uses we will ensure that we notify you first.
If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse. If you opt in, you will be able to opt out at any time. Credit and identity checking We may carry out a credit and / or identity check on you so that we can make credit decisions about you and people or businesses associated with you, including to confirm your identity for security purposes. These checks may also be used to help prevent and detect fraud and money laundering. Our search will be recorded on the files of the identity or credit reference agency. We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address or who are financially linked to you.
Other credit businesses may use your information to make credit decisions about you and the people with whom you are financially associated, trace debtors, and prevent and detect fraud and money laundering. If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your identity checking file, please contact the store manager where you have taken up our services.
When will we contact any other person about you? If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you.
We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person (see ‘How can you contact us?’ below). If you provide us the details of a person who we can contact for a job reference, we may contact that person in connection with your job application. Who your information might be shared with
We may disclose your personal data to:
- other companies within our group;
- service providers under contract with us to support our business operations, such as fraud prevention, debt collection, payroll, technology services, research solely in relation to our business.
- identity and credit reference agents—see ‘Credit checking’ above;
