Losing the key to your storage unit can be a frustrating experience. Whether it’s due to misplacement, theft, or simply forgetting where you last put it, the inconvenience can be stressful. However, rest assured that storage companies have solutions in place to assist you and help regain access to your belongings swiftly and securely.
Immediate steps when you lose the key to your storage unit
First things first – don’t panic. While losing your storage unit key can be alarming, it’s a situation that many other storage units and companies, including access self storage facilities, are well-prepared for. Here are the steps you should take:
1. Contact the storage facility
The moment you realise you’ve lost your storage unit key, it’s best to contact the storage facility immediately. Informing them about the lost key will ensure they’re aware of the situation and can begin assisting you. They may have a lock cutting service in place, where they can safely cut locks and provide you access to your unit.
2. Provide proof of identity
For security reasons, the storage facility will likely require you to provide proof that you are the rightful owner of the unit. Typically, this will include:
- Photo ID (such as a driving licence or passport)
- A recent utility bill to confirm your address
- Proof of your direct debit or other payment information
These measures are in place to ensure the safety and security of your belongings and to protect other customers.
3. Arrange for lock removal
Once your identity has been verified, the facility can assist you with lock removal. In most cases, this involves a lock cutting service. Some facilities may charge an additional cost for this service, so it’s important to clarify any potential fees upfront.
4. Access codes and PINs
If your storage facility operates with an access code or PIN code, you may still be able to access your unit building even without your key. However, with a lost key, access to your self storage unit would be limited. Be sure to request assistance from the store team to regain full access.
Solutions to regain access
When you lose the key to your storage unit, several solutions can help you regain access:
1. Spare key
Many customers may keep a spare key at home or with a trusted family member. If you’re in this position, retrieving the spare key will be the quickest and most convenient way to access self storage units without needing to cut locks. It’s always advisable to keep a spare key in a safe place to prevent future issues.
2. Lock cutting service
For those without a spare key, your storage facility will likely offer a lock cutting service. This service allows the storage facility to cut locks on your self storage unit so you can regain access. Some facilities may require you to schedule an appointment for this service, while others may provide it more promptly, depending on staff availability.
3. Changing the lock
After cutting the lock, the facility may require you to pay to replace the lost key. Many storage facilities sell replacement locks on-site, making it easy for you to secure your unit immediately. Some may also provide the option to cut locks and replace them with higher-grade locks to prevent similar situations from arising in the future and for additional security measures.
Security measures to prevent future issues
Most self storage facilities take security very seriously. The safety of your belongings are top priority, and listed below are some of the security measures implemented to prevent unauthorised access to the self storage units.
- CCTV monitoring across all storage facilities
- Secured access codes or PIN codes to enter the facility
- Strict procedures for verifying the identity of family members and those requesting access or lock cutting services
Here are some additional steps you can take to ensure stress-free storage experiences in the future:
1. Designate a key holder
Assigning a family member or trusted person as a secondary key holder can provide peace of mind. Should only person see you misplace your key, they’ll be able to assist with accessing the unit without hassle.
2. Label your keys
Though it may seem obvious, labelling your storage unit key (without including sensitive information) can help you easily identify it amongst your other keys. Consider keeping it on a different keyring from your everyday house or car keys to minimise the risk of losing them all at once.
3. Use digital solutions
If you are using a facility with digital access options such as PIN codes or smart locks, ensure you keep this information stored securely on your phone or in a password manager. This will allow for convenient access even when your physical key is unavailable.
Additional services offered by storage facilities
Many storage space and companies offer a variety of services to make your storage experience as stress-free as possible:
1. Accept deliveries on your behalf
For business customers, many storage facilities offer services to accept deliveries on your behalf. This process can save you valuable time and allow for seamless storage of stock or other business-related items.
2. Van hire
If you need to move large amounts of belongings or require help with the costs of transporting goods to and from your unit, storage facilities often offer van hire or partner with van rental companies to provide discounted rates.
3. Pallet trucks and trolleys
For those storing large or bulky items, facilities may offer pallet trucks or trolleys to help you transport or store your goods to your unit.
Preventing lost keys in the future
Once you’ve regained access to lost key to your unit, it’s a good time to think about how to avoid losing your key in the future. Here are some tips:
- Keep spare keys in a safe but easily accessible location.
- If possible, choose a unit that uses PIN codes or digital entry systems, so you don’t have to worry about physical keys.
- Label your key, and avoid keeping it with other important keys to reduce the risk of losing all your keys at once.
Final thoughts
Losing the key to your storage unit is undoubtedly inconvenient, but it doesn’t have to be a major setback. By contacting the storage facility, providing the necessary documentation, and utilising services like lock removal and lock cutting, you can quickly regain access to your unit and continue using your storage space without issue.
It’s always a good idea to prepare for such scenarios by keeping a spare key, considering digital access systems, and making use of the services offered by your facility, such as additional costs such as van hire or pallet trucks. With the right preparations and the assistance of your storage company, you can ensure a secure and stress-free experience every time you access your self storage unit.
HOLD Self Storage has all your self storage needs!
If you're in search of a self storage facility in London that offers climate-secure units and first-class security, HOLD Self Storage is here to help. With a friendly team, and premium storage services, our Kings Cross facility has everything you need to keep your belongings safe and sound.
Contact us today for a free quote or to learn more about our self storage service!
Frequently asked questions
When can I access my storage unit?
At HOLD, we offer 24/7 access hours and round-the-clock customer assistance. These crucial features are included in all our storage solutions at HOLD.
If your business operates outside traditional business hours, it allows for late-night or early-morning inventory management. It's also beneficial if your business faces seasonal demand fluctuations, helping to improve stock management.
What is the minimum rental period? Is there long term storage?
We bill monthly, but also take pre-payment for longer stays, which can unlock a discount.
How can I access my storage unit outside of regular business hours?
To request 24 hour access, you must contact reception during office hours so that we can enable your PIN for out of hours access, otherwise you will not be able to enter the facility with your PIN. This code ensures that only authorised individuals can enter the premises, providing added security for your belongings.
What security measures do we have in place for our business storage units?
At HOLD, advanced security measures are essential for protecting our customer's business assets. The features we offer include:
- 24-hour CCTV
- Burglar alarms
- Robust security for individual units
- Personal PIN codes
- Individually alarmed units
- Fire detection systems
These features not only provide peace of mind, but also protect your business assets from potential threats.
Do I need insurance for short term storage?
Insurance for short-term storage isn't typically required. However, we recommend protecting your belongings in case of unforeseen events such as theft, fire, or natural disasters. Many storage facilities offer insurance options or can advise on third-party insurance providers.
