Q: Is insurance mandatory for items stored?

Based on the HOLD StoreProtect page , here’s the correct information regarding insurance: Is insurance mandatory for items stored? Yes, all items stored at HOLD must be insured. This ensures protection against unforeseen events such as theft, fire, or damage. You have two options to fulfil this requirement: Opt for StoreProtect insurance StoreProtect is our insurance partner (we are not an insurance provider) and they provides liability coverage for your stored goods. Coverage is offered in tiers based on the value of your items, starting at £100 for as low as £1 per week. This is an easy and hassle-free way to ensure your belongings are protected while in storage. Provide your own insurance policy If you prefer, you can use your own insurance policy, provided it covers the full replacement value of your items. You must submit proof of this insurance before your goods are placed in storage.

Question 1

Does HOLD offer a discount for students?

Accepted Answer

While we currently don't offer a discount specifically for students, all new customers can get 50% off for the first 8 weeks, and a price match within 3 miles.

Reach out to learn more.

Question 2

Do you have specialty storage for wine, documents, or art?

Accepted Answer

Yes, yes, and yes! Are climate-secure units offer the perfect environment to ensure documents and wine are kept secure and in good condition.

Question 3

Is HOLD a Living Wage Employer?

Accepted Answer

Yes, HOLD is an accredited Living Wage Employer. This means all staff members earn at least the real Living Wage, which is higher than the government's National Living Wage and is calculated based on the actual cost of living. Currently, the real Living Wage is £12 per hour in the UK and £13.15 per hour in London.

Question 4

Does HOLD offer electric vehicle (EV) charging?

Accepted Answer

Yes, HOLD provides EV charging stations for customer use on a first-come, first-served basis. Payment is based on energy used (kWh) and processed via the Pod Point App. Please follow all manufacturer and facility guidelines when using the chargers.

Question 5

Are HOLD facilities eco-friendly or energy-efficient?

Accepted Answer

Yes, HOLD is dedicated to sustainability. Our facilities are designed with eco-friendly practices in mind, including energy-efficient operations and environmentally conscious construction methods, to minimise our impact on the planet.

Question 6

Can I store vehicles at HOLD?

Accepted Answer

No, we do not offer vehicle storage. However, you can store parts of vehicles, tools, and related equipment in our storage units. For further details or to discuss your specific needs, please contact our team directly.

Question 7

How often are HOLD's facilities cleaned or inspected?

Accepted Answer

All our facilities are regularly inspected and cleaned to ensure they are maintained to the highest standards. This includes frequent checks to uphold cleanliness, security, and overall quality, providing you with a safe and well-maintained environment for your belongings.

Question 8

Is insurance mandatory for items stored?

Accepted Answer

Based on the HOLD StoreProtect page, here’s the correct information regarding insurance:

Is insurance mandatory for items stored?

Yes, all items stored at HOLD must be insured. This ensures protection against unforeseen events such as theft, fire, or damage. You have two options to fulfil this requirement:

Opt for StoreProtect insurance
- StoreProtect is our insurance partner (we are not an insurance provider) and they provides liability coverage for your stored goods.
- Coverage is offered in tiers based on the value of your items, starting at £100 for as low as £1 per week.
- This is an easy and hassle-free way to ensure your belongings are protected while in storage.

Provide your own insurance policy

If you prefer, you can use your own insurance policy, provided it covers the full replacement value of your items.
You must submit proof of this insurance before your goods are placed in storage.

Question 9

What is HOLD's minimum rental period?

Accepted Answer

There isn't a minimum rental period but there is a minimum spend of £70.

Question 10

What boxes are best for storage?

Accepted Answer

The choice of boxes depends on the nature of the items being stored, the storage conditions, and the duration of storage. Cardboard boxes are ideal for short-term storage, while plastic containers offer greater durability and are more suitable for long-term storage spanning months or years.

Question 11

Why do you need storage boxes?

Accepted Answer

Storage boxes are reusable containers designed to store various items and components. Available in different sizes, they offer an efficient way to save space, keep areas tidy, and ensure belongings are well-organised and easily accessible.

Question 12

How long do plastic storage boxes last?

Accepted Answer

Plastic lacks the longevity of materials like glass and stainless steel, so it’s important to recognise when to replace your plastic containers. We recommend replacing plastic food storage containers every six months to one year, considering factors such as usage and wear.

Question 13

Do supermarkets give away free boxes?

Accepted Answer

Many supermarkets give away used cardboard boxes and packaging at no cost. Opt for boxes previously used for transporting items like fruit or alcohol, ensuring they are clean and sturdy. It's also a good idea to grab packing tape, scissors, and markers while you're there for your packing needs.

Question 14

What are the different types of storage boxes?

Accepted Answer

There is a variety of storage boxes designed to meet different needs. Some common types include:

Cardboard boxes – Affordable and versatile for short-term storage or moving.
Plastic containers – Durable and weather-resistant for all storage needs.
Wooden crates – Sturdy and rustic, often used decoratively.
Fabric bins/baskets – Flexible, collapsible, and great for small items.
Metal boxes – Strong and secure for valuables or heavy items.
Specialty storage boxes – Designed for documents, photos, or seasonal items.

Question 15

What makes HOLD different?

Accepted Answer

We focus on offering secure, flexible, and modern storage solutions with a commitment to sustainability and exceptional customer service. Ultimately, we put your needs (long neglected in this industry) first.

Question 16

What are the plans for HOLD’s London storage services?

Accepted Answer

We aim to expand our network across London, with a target of opening five locations by the end of 2025 and over 20 sites by 2030.

Question 17

Where is the new Chiswick facility located?

Accepted Answer

The Chiswick facility will be located at 250 Gunnersbury Avenue, providing secure and flexible storage solutions for residents and businesses in West London.

Question 18

How many facilities does HOLD currently operate?

Accepted Answer

HOLD Self Storage currently operates one facility in Kings Cross, London, and is in the process of opening a second location in Chiswick.

Question 19

Do you support the local community?

Accepted Answer

Yes, we actively support and contribute to local communities through donations, volunteer work, and fair employment practices.

Question 20

Am I allowed to sleep in a HOLD storage unit?

Accepted Answer

No sleeping in storage units is not allowed. But we are always here to talk if you need to reach out for support.

Question 21

Does a storage unit affect my credit?

Accepted Answer

If you fail to pay your storage bill it will be sent to collections. This negative information will be reported to the credit bureaus, resulting in a decrease in your overall credit score.

Question 22

Is it legal to live in a storage unit?

Accepted Answer

Living in a storage unit in the UK is illegal. The Fitness for Human Habitation Act 2018, along with other UK laws, outlines the legal standards that buildings must meet to be considered suitable for human habitation.

As of February 14, 2024, these laws prohibit individuals from residing in storage units due to the lack of proper living conditions and amenities.

Question 23

Is 100k enough to renovate a house in the UK?

Accepted Answer

The typical renovation cost for a 2-bedroom house, such as a bungalow or terraced property measuring between 688 and 1,087 square feet, stands at £107,350 plus VAT.

Question 24

How long does it take for mould to grow on furniture?

Accepted Answer

Mould can begin to grow on furniture within 24 hours in moist conditions. It takes 3 to 12 days for mould spores to colonise and 18-21 days for mould to become visible. The risk of mould growth increases the longer moisture remains.

Question 25

Should I put my furniture in storage or sell it?

Accepted Answer

If unsure about keeping or selling your furniture, opt for storage. This allows you to decide when the move is over, giving you the flexibility to sell later. Selling before moving and regretting it leaves you with no option to reverse the decision.

Question 26

Is it OK to store furniture in a shipping container?

Accepted Answer

Storing furniture in a shipping container is a practical option. These containers offer an affordable solution for securing large storage spaces, accommodating even oversized furniture items. They are especially useful during house renovations, relocations, and other scenarios requiring dependable storage.

Question 27

Does wood furniture need to be stored in an optimal climate?

Accepted Answer

To preserve the condition of your wood and leather furnishings, we recommend climate-secure storage (like HOLD offers). These materials are particularly vulnerable to the adverse effects of high humidity and temperature fluctuations.

Question 28

Can I receive deliveries to my unit?

Accepted Answer

Yes, we offer a complimentary goods receipt and dispatch service for your convenience.

Question 29

Can HOLD receive deliveries on my behalf?

Accepted Answer

Yes, once the delivery arrives, our staff will accept it and store it securely in your designated storage unit. Perfect if your online business has fluctuating storage needs or if you want to avoid missed deliveries.

Question 30

Is decluttering the same as minimalism?

Accepted Answer

While decluttering and minimalism are often used interchangeably, they differ quite a bit. Decluttering commonly serves as the initial step for people seeking to simplify their lives and reduce possessions. However, many stop at decluttering and do not proceed to embrace minimalism as a lifestyle.

Question 31

How do I prepare for moving house?

Accepted Answer

Begin by decluttering your home to reduce the number of items to move. Obtain multiple quotes from removal companies to find the best deal. Start packing non-essential items well in advance and notify relevant parties of your change of address. If you need temporary storage during the process, consider HOLD Storage for secure, easy access.

Our printable moving house checklist will ensure you don't miss anything.

Question 32

How can I reduce the cost of moving?

Accepted Answer

Consider moving during off-peak times and obtain multiple quotes from removal companies. Packing your belongings yourself can save on packing services. Along with storage units, HOLD Storage offers a range of packing supplies, including boxes, bubble wrap, and tape, to make the process easier and more affordable.

Question 33

How can I make moving day less stressful?

Accepted Answer

Create a moving day survival kit with essentials like toiletries, a change of clothes, and important documents. Keep children and pets away from the moving process to ensure their safety and reduce stress. If needed, HOLD can provide temporary storage solutions during the move.

Question 34

Where do you declutter first?

Accepted Answer

Choose the most cluttered space in your house. Pick one room you feel could function better. For most people, the answer is usually the closet!

Question 35

How much do you pay someone to declutter?

Accepted Answer

Although you can organise your home independently, enlisting the services of a professional declutterer can save time and alleviate stress. The cost of decluttering services varies depending on location, with average hourly fees ranging from £30 to £65.

Question 36

What is the 12 12 12 rule for decluttering?

Accepted Answer

The 12-12-12 Challenge involves finding 12 items to discard, 12 items to donate, and 12 items to return to their rightful place. Transforming this decluttering task into a game or competition with your family can add an element of enjoyment to the process.

Question 37

What is the 5 year rule for decluttering?

Accepted Answer

According to the five-year decluttering rule, if you haven't used an item in five years, it's likely unnecessary to keep it in your home.

Question 38

What is the quickest method for decluttering?

Accepted Answer

The fastest way to declutter is to adopt the "four-box method." Label four boxes: keep, donate/sell, trash, and relocate. Quickly go through each area, placing items into the appropriate box based on whether you want to keep, donate/sell, discard, or relocate them. This method helps streamline the decluttering process by making decisions swiftly and efficiently.

Question 39

Is self-storage necessary for decluttering?

Accepted Answer

Self-storage can be a helpful option during the decluttering process. It provides a temporary solution for items you want to keep but lack space for. However, whether you need self-storage depends on factors such as the amount of clutter, available space in your home, and your long-term storage needs.

Question 40

What happens if I encounter a problem when reception is closed?

Accepted Answer

If you encounter any issues outside our office hours, we provide an out-of-hours number for assistance. This number is prominently displayed around the site and also available in your online account.

Question 41

How can I access my unit if reception is closed?

Accepted Answer

To access your unit when reception is closed, simply input your unique PIN code into the keypad at the main gate, proceed to drive in. Then, enter your code again to gain entry through the sliding doors or lift into the store.

Question 42

How do I book storage at HOLD Kings Cross?

Accepted Answer

Booking is easy. Simply visit our website to get a quote, and you can book your unit in just a few clicks.

Question 43

Can I store my luggage for a few hours at HOLD Kings Cross?

Accepted Answer

You can, but we have a £70 minimum spend, so while we offer flexible storage options, including short-term storage, it’s only available for bookings that meet the minimum spend.

Question 44

Are there any concessions or discounts at HOLD?

Accepted Answer

Yes we offer introductory self storage offers for new customers.

50% off for the first 8 weeks and a price match guarantee. Please get in touch or get an online quote for free to see what offers are available.

Question 45

How do I calculate how much storage space I need?

Accepted Answer

Calculate storage space by listing items you plan to store and estimating the total volume. Use our online storage calculator or reach out to our team for an accurate estimate.

Question 46

What is the average cost of storage in UK?

Accepted Answer

In 2024, the typical storage price per square foot stands at £27.19. With storage providers vying for customers, comparing offerings from different companies is advisable to secure the best deal.

Question 47

What happens if I don't pay my storage unit?

Accepted Answer

If you cannot be contacted and fail to pay for your storage unit, we may be compelled to sell or dispose of the items inside. Any valuable items may be sold to recover lost revenue resulting from the unpaid bill.

Question 48

How does self-storage work?

Accepted Answer

Self-storage works by renting a storage unit or space for a specified period. You can store your belongings in the unit and access them whenever you need to. It's like having your own personal storage space away from home.

Question 49

What is self-storage?

Accepted Answer

Self-storage is a service where individuals or businesses can rent storage space to store their belongings. It provides a secure and convenient solution for storing items that you may not have space for at home or work.

Question 50

What is HOLD Self Storage?

Accepted Answer

Launched in 2024, HOLD, is a new urban self storage business based in London, helping Londoners and London businesses make more space for what matters.

Question 51

Will HOLD charge me weekly, monthly or annually?

Accepted Answer

We bill monthly, but also take pre-payment for longer stays, which can unlock a discount.

Question 52

What is included in the price of my HOLD storage unit?

Accepted Answer

You get private access to your own unit as well as 24/7 access. Our sites offer workspace pods for hire, providing a comfortable area with power, WiFi, printer access, and complimentary hot drinks.

Please inquire with our teams for details.

Question 53

What is the cost of storage at HOLD?

Accepted Answer

It all depends on the size of the storage unit you need and for how long you stay with us. Prices start at £10pw for a locker.

We offer 50% discount for new customers and a price match guarantee within 3 miles.

To find out a price, get a free quote online.

Question 54

What are HOLD's opening hours?

Accepted Answer

Monday to Friday: 08:30 - 18:30.
Saturday: 09:30 - 18:30
Sunday: 10:00 - 16:00

We also have the option for 24 hour storage access for existing customers.

Question 55

How does HOLD Storage protect my privacy?

Accepted Answer

HOLD Storage takes your privacy seriously. We collect and use personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Your data is stored securely, and we use it only for the purposes of providing our services. For more details, please refer to our full Privacy Policy.

Question 56

Does HOLD provide WiFi?

Accepted Answer

Yes, HOLD offers free guest Wi-Fi for customers at their storage facilities. This service is subject to an acceptable use policy.

Question 57

How many boxes do you usually need to move?

Accepted Answer

For spaces under 700 square feet, a mix of 10 small and 5 large boxes should suffice. Homes between 700 and 900 square feet will likely need 15 small and 7 large boxes. For areas spanning 900 to 1,200 square feet, the recommendation increases to 22 small and 10 large boxes. Larger homes, measuring 1,200 to 1,600 square feet, need roughly 32 small and 15 large boxes.

Question 58

Can boxes be too heavy for movers?

Accepted Answer

When it comes to moving, the weight of the boxes matters. Movers can efficiently transport two or three light boxes in one go. However, if a box is too heavy, it poses a challenge because its contents cannot be divided for separate trips, requiring careful handling to ensure safety and efficiency.

Question 59

What is the best way to pack boxes for moving?

Accepted Answer

For efficient box packing, start by wrapping your heaviest items in bubble wrap or packing paper and placing them at the bottom. Next, wrap lighter items and separate them from the heavier ones with cushion foam. Ensure you add cushioning on top before sealing the box.

Question 60

Are trolleys or forklifts available?

Accepted Answer

Yes, the use of trolleys is complimentary for all customers. We do not have any forklifts at the store.

Question 61

Do you offer any packing boxes or storage equipment on site?

Accepted Answer

Yes, we have a wide range of boxes an packing materials available for sale, online and in-store.

Question 62

Do you have lifts?

Accepted Answer

Yes, lifts are available at all our stores for your convenience.

Question 63

What does a red lock mean on a storage unit?

Accepted Answer

A red padlock placed on a storage unit indicates that the rental payment for that unit has not been received by the 10th of the month. The lock serves as a temporary security measure until payment is received. Once payment is made, the red lock is removed promptly, typically at 11:00 am and 4:00 pm daily.

Question 64

What are some commonly overlooked risks associated with self-storage?

Accepted Answer

Often overlooked risks in self-storage include theft, fire, break-ins, hidden fees, insufficient surveillance, and environmental hazards. We recommend avoiding storing, jewellery, items containing personal information, cash, and valuables in a storage unit.

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